OverDrive Mobile App Issues and Using OverDrive Media Console for Windows 8

If you experience issues where your titles are not loading properly to your bookshelf, OverDrive's mobile app crashes on your mobile device, or having problems loading OMC for Windows 8, here are some easy troubleshooting options that should help.

 

Troubleshooting OverDrive's mobile app on an Android device

1. Make sure OverDrive's mobile app is closed.

Go to Menu > Settings > Applications > Manage applications.

Find OverDrive Media Console in the list then tap it.

Tap Force stop if it's available.

Open OverDrive's mobile app and check the 'Bookshelf'. If titles are missing, try downloading them again.

Continue to Step 2 if titles are still missing from the bookshelf.

2. Restart your device.

Hold down the Power button until a menu of options appears.

Tap Power Off then OK to turn off your device.

Hold down the Power button until your screen lights up to turn it back on.

Open OverDrive's mobile app and check the 'Bookshelf'. If titles are missing, try downloading them again.

Continue to Step 3 if titles are still missing from the bookshelf.

3. Uninstall then reinstall OverDrive's mobile app. 

Go to Menu > Settings > Applications > Manage applications.

Find OverDrive Media Console in the list then tap it.

Tap Uninstall then OK.

Install OverDrive's mobile app from Google Play and try downloading the titles again.

 

Troubleshooting OverDrive's mobile app on an iOS device (iPhone/iPad/iPod touch)

1. Make sure OverDrive's mobile app is closed.

Double-click the Home button to open your 'recents list'.

Tap and hold the OverDrive icon until it begins to shake.

Tap the red circle on the icon to close the app.

Press the Home button to exit your 'recents list'.

Open OverDrive's mobile app and check the 'Bookshelf'. If titles are missing, try downloading them again.

Continue to Step 2 if titles are still missing from the bookshelf.

2. Restart your device.

Hold down the Power button until the red 'slide to power off' slider appears.

Power your device off.

Hold down the Power button until your screen lights up.

Open OverDrive's mobile app and check the 'Bookshelf'. If titles are missing, try downloading them again.

Continue to Step 3 if titles are still missing from the bookshelf.

3. Uninstall then reinstall OverDrive's mobile app.

Tap and hold the OverDrive icon until it begins to shake.

Tap the 'X' on the icon.

Tap Delete to remove the app.

Tap the Home button to return to your home screen.

Install OverDrive's mobile app from the App Store and try downloading the titles again.

 

Troubleshooting OverDrive's mobile app on a BlackBerry device

1. Restart your device

Power your phone off by holding down the Power/End Call button.

Remove the battery from your BlackBerry.

After 30 seconds, reinstall the battery.

Hold down the Power/End Call button until your screen lights up.

Open OverDrive's mobile app and check the 'Bookshelf'. If titles are missing, try downloading them again.

 

Troubleshooting OverDrive's mobile app on a Windows Phone 7 device

1. Restart your device

Power your phone off by holding down the Power button until 'Goodbye' appears.

Hold down the Power button until your screen lights up.

Open OverDrive's mobile app and check the 'Bookshelf'. If titles are missing, try downloading them again.

How to install OverDrive Media Console for Windows 8

Installing OverDrive Media Console (OMC) for Windows 8 is easy. Simply click or tap the Store tile, and search for OverDrive.

 If you're using Internet Explorer 10, you can install OMC directly from Microsoft with this link.

 Note: You can access the search function by pressing Windows key + Q or swiping to the left from the right edge of the screen.

Once you find OMC, select it then click or tap the Install button. That's all there is to it. OMC will show up on your Start screen as soon as it's ready.

 

How OverDrive Media Console works in Windows 8

 The first thing you need to know is that Windows 8 comes in two basic flavors. There's Windows 8, which can run legacy desktop apps, and Windows RT, which cannot.

 Why is this important? If you're running Windows 8, then you can install OverDrive Media Console (OMC) for Windows 8 as well as the classic desktop version of OMC.

 

How do I know which one I'm using?

  1. Open the Search charm (Windows key + Q or swipe left from the right edge of the screen).
  2. Type System.
  3. Select Settings on the right, then System on the left.
  4. A window pops up in desktop mode and show's you which version of Windows you're using.

 

What's the difference between OMC for Windows 8 and the classic desktop version?

OMC for Windows 8 utilizes Microsoft's new Modern UI. With it, you get live tiles and refreshed graphics for EPUB eBooks and MP3 audiobooks. OMC for Windows 8 does not, however, support WMV or WMA titles. This version can be used with both Windows 8 and Windows RT.

If you want WMV (video) or WMA (audiobooks and music) support on your Windows 8 machine, then you will need to use the classic desktop version of OMC. This version can only be used with Windows 8 because it requires 'Desktop mode.'

You can even install both versions of OMC if you're using Windows 8 (not RT). That way you can read eBooks and enjoy the refreshed user interface on the Windows 8 version, while using the classic version to listen to or watch WMA or WMV files.

How to use both the Windows 8 and classic desktop version of OverDrive Media Console on one computer

Installing both version of OverDrive Media Console (OMC) opens up a few options and lets you choose the user experience you like best. Just follow the standard install instructions for OMC for Windows 8 and the classic desktop version.

 

How to open titles in the right version of OMC

Audiobooks, music, and videos

When you have both apps installed, one of them will end up being the default program for ODM files. That's that kind of file OMC uses to download audiobooks, music, and videos. Follow the instructions below to make sure that the titles you download open with the right version of OMC.

  1. Once you've found an audiobook, music title, or video that you want to check out, save it to your computer instead of opening it.
    To do that, right-click the Download button, then select 'Save As,' or select the Download button, then Save.
  2. Once the ODM file has been downloaded, right-click (or swipe down) on it.
  3. Select Open With, then choose the right version of OMC:
  • WMA and WMV titles: choose OverDrive Media Console. You can also open MP3 titles with this too, if you prefer.
  • MP3 titles: choose OverDrive Media Console for Windows 8.

 

eBooks

eBooks use ACSM files, which OMC for Windows 8 opens natively. There's no need to install Adobe Digital Editions. You can open eBooks just like normal, and OMC for Windows 8 loads them automatically.